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Answers to your website builder questions
My site is cancelled, but says my site is already active when I try to reactivate it. How can I get my site back up?We were unable to successfully charge you for your subscription because of a mismatch between the address listed in your site's 'Dashboard' -> 'Account' -> 'Billing' section and the billing address of the credit card you are trying to use. You will need to update this information following the reactivation of your site. To reactivate your site on your own, login to your site, then click on the Activation link found in the body area of your pages. Then update your contact information, and charge your card. To request reactivation, please contact us by logging into your site and clicking on 'Help', then click on a category and then enter your title and your question. We were unable to successfully charge you for your subscription because of a mismatch between the address listed in your site's 'Dashboard' -> 'Account' -> 'Billing' section and the billing address of the credit card you are trying to use. You will need to update this information following the reactivation of your site.
To reactivate your site on your own, login to your site, then click on the Activation link found in the body area of your pages. Then update your contact information, and charge your card. To request reactivation, please contact us by logging into your site and clicking on 'Help', then click on a category and then enter your title and your question. |
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